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However, some have complained that their cards are being declined. Some customers who have suspected fraud on their accounts have had success calling the Account Protection Team at 1-80 to cancel the card.Ĭustomers may still use their cards, according to a tweet by Comenity. However, some say they still aren’t getting through. The Bread Financial website also lists 1-85 as a customer service number.

Someone even created a parody Twitter account, What are steps Bread Financial customers can take?Ĭustomers can access the Automated Voice Response System by calling the number on the back of their card. However, as of Saturday morning, customers were still complaining about lack of access to their accounts, even when they call, and an inability to pay their bills through the EasyPay financing company. We will work to ensure a fair resolution for our cardholders who were impacted by this service disruption.” “We are working to restore service as quickly as possible and apologize for any inconvenience this disruption may have caused cardholders.

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“Bread Financial is working to address issues that have impacted our ability to provide our full suite of customer service capabilities,” the spokesperson said. They also said customers are now able to make payments, check balances and service their accounts through the Automated Voice Response System. 'We know that the recent outage has been frustrating for customers, and we’ve been in close contact with Bread Financial and Comenity Bank to resolve any issues of customers being impacted by the system outage,' the spokesperson said.Ī spokesperson for Bread Financial also confirmed the plan to waive fees, and acknowledged customer frustrations. You can make a payment by using EasyPay.'Ĭolumbus-based retailer Victoria’s Secret confirmed that Bread Financial would be waiving fees, and that financial services company said it would not be reporting late payments to credit reporting-agencies. Inability to make a payment will not affect credit scores. 'Due to a customer service outage, we’re waiving late fees for customers whose payment due date fell on or between June 27-July 2, if outages continue so will the late fee waiver. Since Monday, Bread Financial subsidiaries Comenity Bank and Comenity Capital Bank have provided updates on the situation through the Twitter account. 'I looked to Twitter to figure out what was going on, and saw many other people were having the same issues.' “I was not notified or anything about them doing an update,” Sparks wrote in a message to The Dispatch.

They have expressed concerns about late fees and decreased credit scores.Ĭhillicothe resident Justin Sparks, 24, said he was having trouble logging onto his account for his PlayStation rewards card from June 23 to June 30. For at least the past week, some Bread Financial customers have been unable to access their credit card accounts online and over the phone amid a planned system update.įormerly Alliance Data, the Columbus-based financial services company manages about 130 private-label and co-brand credit card programs for partners including the NFL, Victoria’s Secret, Ulta Beauty and Kay Jewelers.Ĭustomers with cards for Victoria’s Secret, Ulta, IKEA, Sephora and others have taken to Twitter to complain that they have been unable to pay their bills.